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6 articles

Returns & refunds

Trade Assurance disputes, returns and warranty claims.

All Returns & refunds articles

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How do I open a Trade Assurance dispute? 5 min read How long do I have to return an item? 3 min read When will I get my refund? 3 min read How do I claim under a manufacturer warranty? 4 min read Who pays for return shipping? 3 min read Can I exchange instead of refund? 2 min read

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Orders & tracking

Placing, tracking and managing your orders.

9 articles

Shipping & delivery

Lead times, couriers, customs and delivery SLAs.

8 articles

Payments & invoices

Cards, EFT, instalments and 30-day terms.

7 articles

Sourcing & RFQs

Submit RFQs, manage sourcing projects.

6 articles

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