Your privacy, our priority
BestDealz International is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy explains what we collect, why, and how to control it.
1. Introduction
This Privacy Policy describes how BestDealz International (Pty) Ltd ("BestDealz", "we", "us") collects, uses and shares your personal information when you visit bestdealz.co.za, use our services, or interact with our team.
By using our platform, you consent to the data practices described here. If you do not agree, please do not use our services.
2. What we collect
We collect the minimum data needed to provide our service:
- Account info: name, email, phone, business name, VAT number (if applicable).
- Order info: delivery address, items purchased, payment method, order history.
- Communications: messages with our team, support tickets, RFQ details.
- Usage data: pages visited, clicks, device type, IP address — gathered via cookies and analytics.
- Payment data: processed by our PSP (PayFast, Yoco, etc.) — we never store your full card number.
3. How we use it
We use your data to:
- Fulfil orders, deliver products and process payments
- Reply to your enquiries and provide support
- Send order confirmations, shipping updates and security alerts
- Personalise product recommendations and search results
- Improve our service through aggregated analytics
- Comply with legal obligations (tax, fraud prevention, sanctions screening)
5. Your rights under POPIA
You have the right to:
- Access — download all data we hold on you
- Correct — update inaccurate information in your dashboard
- Delete — close your account and erase your data (except records we must retain for tax/legal purposes)
- Object — opt out of marketing or data processing for non-essential purposes
- Complain — lodge a complaint with the Information Regulator (SA) if you believe we have breached POPIA
Use the Export my data tool in your account settings, or email [email protected].
6. Data retention
We keep your data only as long as needed:
- Account data: for as long as your account is active, plus 30 days after closure
- Order records: 5 years (tax / SARS requirement)
- Marketing consent: until you unsubscribe
- Analytics logs: rolling 12-month window, then aggregated
7. Security
We protect your data with:
- HTTPS / TLS on every connection
- Database encryption at rest (AES-256)
- Role-based access — only authorised staff can view customer records
- Annual third-party penetration testing
- PCI-DSS compliant payment processing (tokenised cards, never stored)
- Automated breach detection and incident-response playbook
8. International transfers
Some service providers (e.g. AWS, Google) may process data outside South Africa. We ensure adequate protection through Standard Contractual Clauses and only use providers in jurisdictions with adequate data-protection laws (EU, UK, USA).
10. Changes to this policy
If we make material changes, we will notify you by email and update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes acceptance.
11. Contact us
Information Officer: [email protected]
Postal address: BestDealz International (Pty) Ltd, Johannesburg, South Africa
SA Information Regulator: inforegulator.org.za
Have questions about this policy?
Contact our compliance team — we reply within 1 business day.