Frequently asked questions

Add items to your cart, click checkout, fill in delivery details, choose a payment method and confirm. We email a receipt and tracking link within minutes of payment.

No — guest checkout is supported. Creating a free account lets you track orders, save favourites, submit RFQs and build sourcing projects.

For Class A (Ready to Ship from SA), there is no MOQ. Class B (Direct Import from China) and Class C (Drop-Ship) MOQs vary per product — see the price-tier block on each product page.

Yes. Cart items are split into supplier-specific shipments at checkout, but you pay once.

Use the price-tier ladder on product pages, or submit an RFQ for a custom quote on quantities over 100.

Anywhere in South Africa. Outlying areas may incur a remote-area surcharge — confirmed at checkout.

Class A (SA stock): 2–5 business days. Class B (Direct Import): 25–45 days door-to-door including customs. Class C (Drop-Ship): 5–10 business days.

For Class A & C, shipping is calculated by weight + dimensions to your postcode. For Class B, the product price already includes landed cost (duty, VAT, freight).

Yes. Every order gets a tracking link via email and SMS. Use the order-tracking page or your dashboard for real-time status.

Couriers require a physical street address. Please provide your business or residential address.

Credit/debit card (Visa, Mastercard), PayFast, Yoco, SnapScan, instant EFT and direct bank transfer for verified business buyers.

All transactions are PCI-DSS compliant and processed over HTTPS. We never store card data — payments are tokenized by our PSP.

Yes. All displayed prices include 15% South African VAT. A tax invoice is issued automatically.

Verified business buyers with a 6-month history can apply for 30-day net terms. Contact sales for the application form.

Yes — PayJustNow and Mobicred are available at checkout on qualifying orders over R 500.

Class A & C: 14-day return window for unopened goods. Class B (Direct Import): returns are case-by-case under the Trade Assurance scheme — defects and non-conformance are always covered.

Open your order from the dashboard, click "Request return", and choose a reason. We email a return shipping label within 24 hours.

Refunds are processed within 3 business days of the warehouse confirming the return. Card refunds take 5–10 days to reflect; EFT is 1–2 days.

If the product was faulty, damaged or incorrectly shipped — we cover return shipping. For change-of-mind returns, the buyer pays return courier.

Every supplier on BestDealz passes a 7-point audit: business registration, BEE/CIPC checks, factory or warehouse photos, product samples, reference contacts, banking verification, and bilingual onboarding interview.

Request For Quotation — describe the products and quantities you need, and within 24 hours we route your enquiry to 3–5 matched verified suppliers and consolidate the best offer.

Yes. The buyer pays nothing extra for RFQs. Our margin is built into the supplier price.

Buyers communicate with suppliers via the BestDealz dashboard for traceability and Trade Assurance coverage. Direct off-platform contact voids the protection.

Visit the Become a supplier page and submit your application. Onboarding takes 3–7 business days.

Ready to Ship — stock held in a South African warehouse. Delivered in 2–5 days, no import paperwork, no FX risk.

Direct Import — sourced directly from a Chinese factory. Price includes door-to-door freight, customs duty and VAT. Lead time 25–45 days.

SA Drop-Ship — local third-party supplier ships directly to you. 5–10 day delivery, payment held in escrow until delivery confirmed.

Class A for urgency (in stock locally). Class B for the lowest unit price on volume orders. Class C for niche items not held in our warehouse.

Yes. Each shipment is tracked separately but you pay once. You'll see the breakdown at checkout.