Shipping & delivery

Overview

1. Class A — Buy Now (China import, all-in price)

Class A products are sourced from China and shipped door-to-door to your address in South Africa. You can buy them straight away — no quotation needed.

• Total time: 25–45 days door-to-door
• Ships from: China (sea freight), cleared through SARS by BestDealz
• Last-mile to your door: handled by BestDealz

The price you see is the total landed price — it already includes the goods, customs duty, 15% VAT, international freight and delivery to your door. There is nothing extra to pay — no surprise bills at customs.

2. Class B — Request a Quote (China import)

Class B products are also sourced from China and shipped door-to-door, but we quote you a total landed price first (based on the live supplier price, quantity and freight) before you pay:

• Total time: 25–45 days door-to-door once your order is confirmed
• Customs clearance: handled by BestDealz
• Last-mile to your door: handled by BestDealz

Once you accept the quotation, the quoted price is all-inclusive — duty, VAT, freight and last-mile are already in it. No surprise bills at customs.

3. Class C — SA Drop-Ship

Class C suppliers ship directly to you from their own warehouse:

• Lead time depends on supplier — typically 5–10 business days, shown at checkout
• You receive tracking once the supplier dispatches
• BestDealz monitors all Class C shipments and intervenes if a supplier is late

4. What's included in the price

For Class A and Class B, the price (Class A on the listing, Class B on your quotation) is the total landed price — goods, customs duty, 15% VAT, international freight and door-to-door delivery are all included. There is nothing extra to pay on arrival. Class C suppliers may offer their own free-shipping thresholds — shown on the product page.

5. Tracking your order

Every order gets a real-time tracking link:

• Sent via email and SMS when dispatched
• Always available in your Dashboard → Orders
• Use our order tracking page to look up by order number

6. Delivery attempts

If you're out, the courier:

• Leaves a note and re-attempts the next business day (most couriers do 2 attempts)
• You can reschedule directly with the courier via the tracking link
• After 3 failed attempts, the parcel returns to us — no extra charge to reship on the 1st return

7. Addresses we ship to

We ship to physical addresses only — homes, offices, warehouses. We don't deliver to PO boxes (couriers won't accept them).

Currently we serve South Africa only. Other SADC countries on the roadmap for 2026.

8. If your order is late

Lead times are estimates, not guarantees, but we credit you when we miss SLA:

• Class A late by > 3 business days: 10% account credit + priority on next order
• Class B late by > 7 days vs promised: 5% credit (auto-applied)
• Lost in transit: full refund or reship, your choice

9. On delivery

Please inspect parcels before signing for them:

• If a parcel looks crushed, torn or wet, refuse it — the courier returns it to us, you get a refund automatically
• If damage is internal, photograph and report within 48 hours via your dashboard

10. Questions

Shipping questions: [email protected] or WhatsApp via our contact page.