Every order, every time. Free buyer protection covering defects, late delivery, non-conformance and loss in transit — automatically applied at checkout, backed by escrow.
If goods don't match the listing, we refund or replace.
Late by more than 7 days? Automatic 5% credit.
Funds held in escrow until you confirm delivery.
Only 7-point audited suppliers can list on the platform.
Item arrives broken, missing parts, or doesn't work as described — full refund or replacement.
Supplier sent the wrong product, colour or size — full refund or correct item dispatched at our cost.
Order arrives more than 7 days after the promised date — automatic 5% account credit.
Tracking stops updating or parcel marked delivered but didn't arrive — refund or reship.
Product doesn't match listed dimensions, materials, certifications or capacity — full refund.
For Class B imports — we handle clearance and pay any unexpected duty. No surprise bills.
Place any order. Trade Assurance is free and automatic — no opt-in required.
Your payment is held in escrow. The supplier doesn't get paid until you confirm delivery.
Open the parcel within 14 days. Goods match? Great. Issue? Open a dispute from your dashboard.
Refund, replacement or mediation — most disputes close within 5 business days. You\'re never out of pocket.
Yes. There is no premium, no per-order fee. Cost is built into our supplier margin.
Yes — Class A (Ready to Ship), Class B (Direct Import) and Class C (SA Drop-Ship) all get the same protection.
14 days from delivery for most issues, 7 days for "missing parcel" reports. Manufacturer warranty claims fall outside Trade Assurance but are also covered separately.
BestDealz is the final arbiter. We review evidence from both sides and decide impartially. If we side with you, we pay you and recover from the supplier — never the other way around.
No — it sits on top of them. You still have the full 6-month implied warranty and all other rights under the CPA. Trade Assurance is just a faster, friendlier resolution path for most issues.
Every product on BestDealz is covered. Browse 11,000+ items from 7-point-audited suppliers.