BestDealz Trade Assurance
Every order, every time. Free buyer protection covering defects, late delivery, non-conformance and loss in transit — automatically applied at checkout, backed by escrow.
Product quality
If goods don't match the listing, we refund or replace.
On-time delivery
Late by more than 7 days? Automatic 5% credit.
Secure payment
Funds held in escrow until you confirm delivery.
Verified suppliers
Only 7-point audited suppliers can list on the platform.
What's covered
Defective or damaged goods
Item arrives broken, missing parts, or doesn't work as described — full refund or replacement.
Wrong item shipped
Supplier sent the wrong product, colour or size — full refund or correct item dispatched at our cost.
Late delivery
Order arrives more than 7 days after the promised date — automatic 5% account credit.
Lost in transit
Tracking stops updating or parcel marked delivered but didn't arrive — refund or reship.
Non-conforming specs
Product doesn't match listed dimensions, materials, certifications or capacity — full refund.
Customs problems
For Class B imports — we handle clearance and pay any unexpected duty. No surprise bills.
How Trade Assurance works
You order
Place any order. Trade Assurance is free and automatic — no opt-in required.
We hold
Your payment is held in escrow. The supplier doesn't get paid until you confirm delivery.
You inspect
Open the parcel within 14 days. Goods match? Great. Issue? Open a dispute from your dashboard.
We resolve
Refund, replacement or mediation — most disputes close within 5 business days. You\'re never out of pocket.
What's not covered
- Damage caused after you've signed for and accepted the parcel
- Change of mind on Class B (Direct Import) bulk orders — these are produced-to-order
- Products customised to your specification (unless defective)
- Off-platform transactions — communicating with a supplier outside our messaging voids coverage
- Acts of God (natural disasters, port strikes) — but we still help you resolve where possible
How to open a dispute
- Go to Dashboard → Orders and find the order
- Click "Trade Assurance dispute"
- Choose a reason and attach photos/video evidence
- Submit — we acknowledge within 2 business hours
- Our mediation team reaches out to the supplier and reviews evidence
- Decision issued within 2 business days, paid out within 3 business days of approval
Frequently asked
Is Trade Assurance free?
Yes. There is no premium, no per-order fee. Cost is built into our supplier margin.
Does it apply to all three classes?
Yes — Class A (Ready to Ship), Class B (Direct Import) and Class C (SA Drop-Ship) all get the same protection.
How long is the dispute window?
14 days from delivery for most issues, 7 days for "missing parcel" reports. Manufacturer warranty claims fall outside Trade Assurance but are also covered separately.
What if the supplier disputes my claim?
BestDealz is the final arbiter. We review evidence from both sides and decide impartially. If we side with you, we pay you and recover from the supplier — never the other way around.
Does Trade Assurance replace SA Consumer Protection Act rights?
No — it sits on top of them. You still have the full 6-month implied warranty and all other rights under the CPA. Trade Assurance is just a faster, friendlier resolution path for most issues.
Shop with confidence
Every product on BestDealz is covered. Browse 11,000+ items from 7-point-audited suppliers.